Quality Management Foundations
This workshop provides a comprehensive introduction to quality management principles, systems, and tools. Participants will learn how to establish and maintain effective quality management systems that ensure consistent delivery of products and services that meet customer requirements.
Learning Outcomes
- Understand the evolution and principles of quality management
- Identify key components of effective quality management systems
- Apply fundamental quality tools to measure and improve processes
- Develop quality metrics and monitoring systems
- Create a quality-focused culture in organizations
Who Should Attend
- Quality professionals and managers
- Operations managers and supervisors – Process owners and improvement specialists
- Anyone responsible for product or service quality
Workshop Outline
- Quality Management Systems
- Process approach to quality management
- Fundamental Quality Tools
- The 7 basic quality tools
- Statistical process control fundamentals
- Root cause analysis methods
- Quality function deployment
- Corrective and preventive action systems
- Building a Quality Culture
- Leadership’s role in quality
- Employee engagement in quality initiatives
- Recognition and reward systems
