Conflict Management
This workshop provides practical approaches to managing and resolving workplace conflicts constructively. Participants will learn how to identify conflict sources, apply appropriate resolution strategies, and create environments where productive conflict drives innovation and improvement.
Learning Outcomes
- Understand the nature and sources of workplace conflict.
- Recognize personal conflict styles and their implications.
- Apply structured conflict resolution methodologies.
- Facilitate difficult conversations effectively
- Create systems that promote constructive conflict
Who Should Attend
- Managers and team leaders
- HR professionals
- Project managers
- Anyone who works in collaborative environments
Workshop Outline
- Personal Conflict Management
- Self-awareness in conflict situations
- Emotional regulation techniques
- Communication skills for conflict
- Adapting approaches to different situations
- Conflict Resolution Methodologies
- Interest-based negotiation
- Mediation techniques
- Group conflict resolution
- Cultural considerations in conflict
- Difficult Conversations
- Preparation and planning
- Conversation structuring
- Managing emotions during conversations
- Follow-up and relationship repair
- Creating Constructive Conflict Systems
- Team norms and agreements
- Decision-making processes that leverage diverse perspectives
- Feedback systems and psychological safety
- Conflict as a driver of innovation
